The Poison Spyder Customer Service Team is ready to help you with any questions you might have about our products, placing an order, order or shipping status, or any other question or comment you may have. You can reach Poison Spyder Customer Service at 951-849-5911 or by emailing Brent at brent@poisonspyder.com or Cortney at cortney@poisonspyder.com.

SHIPPING & RETURNS

Our Commitment to Ship Quickly

At Poison Spyder Customs, it is our policy to ship your items to you as quickly and economically as possible. Items currently in stock will ship within one business day. If the item is not currently in stock, you will be notified upon placing the order (if by phone) or by email within one business day (if the order was placed on our website) that the item is back-ordered, with an estimated delivery date. While we try our best to adhere to these policies, as a small shop variances can occur, in which case we apologize but accept no liability.

Our Choice of Shipper or Carrier

Depending on the size and weight of the product, Poison Spyder Customs may, at its discretion, opt to use United Parcel Service, the United States Postal Service, or any other parcel shipper, truck freight or less-than-load shipping company, regardless of whether any specific shipping company was specified at the time of purchase. We maintain this flexibility of choosing shippers due to the great price variances from shipper to shipper, for packages of specific size, weight, etc. Whenever possible, you will be provided with a tracking number for your shipment via email or by calling Poison Spyder Customs.

Items Damaged In Shipping

Items damaged in shipping are the responsibility of the shipping company. However, as a valued Poison Spyder customer, we will work diligently with you to file any claims for damage during shipment. Shipping damage that is due to inadequate packaging are the responsibility of Poison Spyder, and we will of course cover any damages once our liability is established.

Missing Items Or Incorrect Quantities

Please check the contents of your packages immediately upon arrival, and call Poison Spyder Customs immediately to report any missing items, incorrect items, incorrect quantities, etc. We know from first-hand experience that many times we purchase a part for a Jeep project, then leave it on the shelf for months until we’re able to get to that phase of our build. That’s fine, but please still open the box and check the contents immediately. We can not honor claims for mis-counted or mis-packaged items months after the item was shipped.

Returning Merchandise

CLICK TO DOWNLOAD RMA FORM

All of us at Poison Spyder Customs want you to be satisfied with your purchase. Our return policy is simple: If you are not 100% satisfied with our products, we will credit your account or refund your money. Just return the part(s) to us in New, re-sellable condition within 30 days from the date of shipment. We will refund the full purchase price, minus return and original shipping charges (which are not refundable). Any part which, in our opinion, shows evidence of being: used, installed, modified, installed contrary to instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a restocking fee of 20% or refuse any exceptions. To return an item, download our Return Merchandise Authorization Form, then call Poison Spyder Customs at (951) 849-5911 for a Returned Merchandise Authorization (RMA) number to use on the form. Then complete the form, securely package the item(s) and return them to Poison Spyder Customs, with the RMA number clearly marked on the package.

Poison Spyder Customs Limited Warranty

Poison Spyder Customs™ warranties all of the products we sell and distribute for one (1) year from the date of sale. These products will be free from defects in material and workmanship under normal installation, and use. Due to the intended use the powder coat finish is warranted for ninety (90) days. The finish warranty will not cover a product if it has been damaged in any way. Warranty is limited to repair or replacement. Poison Spyder Customs™ does not offer any type of labor or shipping allowance and all warranty claims are subject to inspection by Poison Spyder Customs™.

At the discretion of Poison Spyder Customs™, the products in question can be repaired or replaced when found defective. Prior to any replacement or repair, written authorization must be obtained from Poison Spyder Customs™. Failure to contact us prior to having warranty work preformed will immediately void all applicable warranties; and it is then the sole responsibility of the customer to remit any payment incurred.

The warranty expressed above is the sole warranty of Poison Spyder Customs™, and any other expressed or implied warranties are hereby specifically excluded and disclaimed.

Hold Harmless Agreement

1. In purchasing a Poison Spyder Customs Product™ I release, waive, discharge and convenant not to sue Poison Spyder Customs officers, servants, agents, or employees (hereinafter referred to as Releasees) from any and all liability, claims, demands, actions and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me (or anyone else), any property belonging to me (or anyone else), whether caused by the negligence of the releasees or otherwise, while working on, using or any activity related to this product.
2. I am fully aware of risks and hazards connected with the use of a this product and I elect to voluntarily engage in such use of this product knowing that the use may be hazardous to me and my property. I voluntarily assume full responsibility for any risks of loss, property damage or personal injury, including death, that may be sustained by me (or anyone else), or any loss or damage to property owned by me (or anyone else), as a result of using this product, whether caused by the negligence of releasees or otherwise.
3. I further agree to indemnify and hold harmless the releasees from any loss, liability, damage or costs, including court cost and attorney fees, that they may incur due to my use of a this product, whether caused by negligence of releasees or otherwise.
4. It is my express intent that this Release and Hold Harmless Agreement shall bind the members of my family and spouse, if I am alive, and my heirs assigns and personal representative, if I am deceased, and shall be deemed as a release, waiver, discharge, and covenant not to sue the above named releasees. I further agree that this Waiver of Liability and Hold Harmless Agreement shall be construed in accordance with the laws of the State of California.

By accepting this product, I acknowledge and represent that I have read the above Waiver and Liability and Hold Harmless Agreement, understand it and accept it voluntarily as my own free act and deed; no oral presentations, statements, or inducements, apart from the foregoing written agreement, have been made; I am at least eighteen (18) years of age and fully competent; and I execute this Release for full, adequate and complete consideration fully intending to be bound by same.

If you do not agree with the preceding Hold Harmless Agreement, you may return the product and receive a full refund. Please, contact a Poison Spyder Customs™ sales representative and they will issue a call tag for the product in question. Once the product has been received by Poison Spyder Customs a full refund will be issued.